I'm a regular keynote speaker at events around the world on customer service, customer experience and what it takes to really deliver a stand out experience in today's ultra-competitive world.
In my talks I share how to do that by combining research, trends, best practice, a bit of myth-busting and quite a bit of storytelling.
I've been privileged to be able to speak at leading industry conferences, customer events, in-company events and senior leadership gatherings.Find out more
I deliver tailored workshops and seminars designed to enhance strategy, marketing, customer experience and customer service skills and strategy for a range of organisations from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses.Find out more
I help established, open-minded, ambitious, service and growth-focused firms grow their businesses by working with them across a number of areas:
- The review and design of a great customer experience.
- How they attract, engage, serve and keep their customers as well as how they build the level of advocacy their customers have for their business; and
- How they communicate with their customers and how they motivate and lead their people to deliver the service and experience that they want.
If you have any questions or would like to discuss a project then feel free to......
Send me an email
Or, give me a call
+ 44 (0)7971 608821